Troubleshooting
Just like any other mechanical device air coolers are prone to wear and tear. Occasionally you may need to troubleshoot your air cooler. Before you call our Customer Care, please enter your query/complaint below to see if you can resolve the issue yourself.
Odor & Humidity
My cooler emits a strange odor
A strange odor from an air cooler is the result of either stagnant water or growth of mildew on the pads. You can resolve this problem yourself by following the simple steps mentioned below.
To clean the cooling pad, unplug the cooler and apply low water pressure with the help of a pipe on the cooling pad from outside.
Tips
The following steps can help you realise better cooling from your Air Cooler:
We recommend replacing the pads every year by registering a request on our Customer Care Helpline: +91-9510976161 Cooling pads are not covered under warranty.
Symphony Air Cooler carries a 1 year Warranty. To avail the Warranty
services,
please ensure you handover a photocopy of the valid Purchase Bill to the service
engineer.
You can also opt for our Extended Warranty for 2 years at some minimal cost.
Please check the air cooler for the above steps before registering your request.
Preventive Maintenance
To keep your Air Cooler in top condition, please check the following:
Checking for any loose connections in internal electrical components. Cleaning of the submersible pump impeller and other parts for proper water flow.
Benefits of Cooling Pad Replacement
- The life of a cooling pad is for one season only, after that evaporation is reduced.
- The cooling pad is the only cooling media for effective cooling.
- Choking of pads can give bad smell.
- Choking of pads can breed germs / bacteria.
- Choking of pads will result in less air delivery.
- Choking of pads will result in overload on motor, thus causing more power consumption.
- Sagging pads lead to water throwing & other problems.
- Yearly change of cooling pad provides optimum cooling.
We recommend preventive maintenance & replacing the pads every year by registering request either on +91-9510976161 or visit us at Contact Us Cooling pads & preventive maintenance service are not covered under warranty.
Video
FAQS
Air coolers, on the other hand, have a tangible cooling effect on the ambient air. By introducing moisture into the air and circulating it effectively, a Symphony air cooler can lower the room temperature significantly. While a circulating fan only affects skin perceptible temperature, an air cooler can lower indoor temperature by nearly 5℃. Air coolers work on the principle of evaporative cooling, which is a more reliable and consistent technique than circulation. Air coolers are also a lot quieter than standard fans.
Although the energy consumption of a ceiling fan and air cooler is similar, the cooling effect is considerably different. Air coolers can cover a larger area, actually cool the air, and work noiselessly.
Air coolers may be less effective in moderately humid areas, but they can still provide ventilation and air circulation. However, air coolers are not recommended in areas with high relative humidity.
Both Aspen and Honeycomb cooling pads are completely natural and highly cost-effective.
- Start by taking the cooling unit out of the carton and remove any protective layers.
- Depending on the model, place the cooler in front of a window or on the trolley.
- Carefully insert the water pipe into the float valve. Keep the model disconnected and switched off while you fill the tank with water.
- Finally, plug the unit into an electric socket nearby and switch on.
- Place the control knob in 'cool' position or select ‘cool’ in the touchscreen and touch panel but keep the airflow option off. Wait for a few minutes till the pads get soaked with water and then start the airflow.
- Adjust horizontal louvers and controls as per requirement
- Keep all windows and doors open for optimal cooling performance.
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